01 — Maintenance & Support
What does Whyire's ongoing software maintenance and support agreement cover?
Our maintenance and support agreements ensure your software remains secure, performant, and compatible with evolving dependencies long after launch. We provide proactive telemetry monitoring, rapid patch deployment, and guaranteed response SLAs. No single staff member becomes a single point of failure for your operations.
02 — Exact Deliverables
What is included in a support agreement?
- 24/7 uptime monitoring, error tracking, and performance telemetry dashboards.
- Scheduled security patching, dependency upgrades, and zero-downtime maintenance windows.
- Guaranteed support response SLAs with dedicated engineering escalation paths.
- Quarterly system health reviews and performance optimization recommendations.
03 — Commercial Comparison
Whyire Maintenance vs. Ad-Hoc Freelance Support
| Dimension | Whyire Retained Maintenance | Ad-Hoc Freelancer Support |
|---|---|---|
| Availability | Guaranteed SLAs and 24/7 monitoring | Unpredictable availability and slow response times |
| Context & History | Full retained reasoning and ADR archive | Requires expensive ramp-up time to understand legacy code |
| Proactive Security | Automated dependency patching and vulnerability scanning | Reactive fixes only after security incidents occur |